BLOOMVEG / REFUNDS

Digital book refunds

Last updated 24 October 2026

Our first book is currently in development. We are not accepting payments or preorders. The rules below describe how digital book purchases will be handled when sales open.

Problems with your file

If your file cannot be downloaded, is corrupted or is materially different from its description, email hello@bloomveg.com with your order reference. We will help restore access or supply a corrected file. If we cannot reasonably resolve the problem, we will provide an appropriate refund, subject to your applicable legal rights.

Duplicate purchases

If you accidentally buy the same book more than once, contact us with the transaction references. We will review the duplicate and refund an accidental duplicate charge where confirmed.

Changes of mind

Because a digital book can be retained after access, we do not generally offer change of mind refunds after access has been supplied. This does not limit statutory cancellation rights, remedies for a defective or misdescribed product, or other rights that apply to your purchase. Contact us if your circumstances require review.

How refunds are processed

Approved refunds are sent to the original payment method. The time for the refund to appear depends on Stripe and your bank. We will confirm when the refund has been initiated. Access to a refunded book may be withdrawn, and you should delete your copies unless we agree otherwise.

What to send us

Provide your purchase email, order reference and a description of the issue. Do not send your full card number, security code or bank password. We assess requests under this policy and applicable consumer law; no policy deadline restricts a mandatory legal right.